Licence delivery
Your Tester order.
Payment status, workstation activation and the signed offline licence are delivered here. Keep your Paddle invoice number for recovery.
Package delivery
Your Operator order.
Payment status and claim-delivered packages are shown here. Keep your Paddle invoice number for recovery.
Plan confirmation
Your Operator Care plan order.
Payment and subscription status are shown here. This plan does not create a software licence or release entitlement.
Order status
Enter a claim ID or recover a purchase below.
- Order
- Product
- Status
- Active workstations
Download files
Signed release files become available after payment confirmation.
Add Care plan · €299/year
While active, it extends feature-update access beyond the included 12 months and provides priority support by email.
Review Care planCare plan confirmed
Your Care plan adds feature updates and priority support. It does not create a separate Operator licence or package entitlement.
For support, email support@alcyone-systems.com.
Activate this workstation
Open Tester Settings → License and copy both identifiers. They contain no hardware serial number or test data.
Recover a purchase
Use the invoice number and purchasing email from Paddle. Responses do not reveal unmatched orders.
Release a workstation
Release an old installation before activating a third personal workstation.